sarang Platform Privacy Notice
This page describes what we collect when you use sarang and how we keep that data protected. We collect personal information to verify your account, process your payments, and comply with local regulations. We do not sell your data to third parties, and we use encryption to secure your information.
Our privacy practices reflect our commitment to transparency. We explain exactly what data we collect, why we collect it, and how long we keep it. We also describe your rights regarding your data and how you can contact us if you have questions or concerns.
If you have any questions about our privacy practices, contact our support team during standard business hours. We are available to answer questions about data collection, storage, and your rights.
What data we collect on sarang
We collect different types of information depending on how you use sarang. When you register an account, we collect your email address, phone number, and identity information. Identity information includes your full name, date of birth, and a copy of your government-issued ID. We collect this information to verify your identity and comply with local regulations.
When you make a deposit or withdrawal, we collect payment information. For e-wallet deposits via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and confirmation code. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we record your account number, the transfer amount, and the bank's confirmation. We do not store your full bank account number or e-wallet password.
When you use sarang, we collect information about your activity. This includes which games you play, how long you play, your bet amounts, and your account balance. We use this information to improve our platform, detect fraud, and comply with regulatory requirements.
We also collect technical information about your device and connection. This includes your IP address, browser type, operating system, and the pages you visit on sarang. We use this information to troubleshoot technical issues and improve our platform's performance.
Key takeaways
- We collect email, phone, and identity information during registration
- We collect payment information for deposits and withdrawals
- We collect activity data to improve sarang and detect fraud
- We collect technical information about your device and connection
- We do not store full bank account numbers or e-wallet passwords
How we use your data on sarang
We use your personal information for several purposes. First, we use it to verify your identity and prevent fraud. When you register, we check your identity information against government records and our internal fraud-detection systems. This verification protects both you and sarang from unauthorized account access.
Second, we use your payment information to process deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer through online payment, e-wallet, mobile banking, or local payment, we verify that the payment matches your account details. We use this information to credit your balance and prevent duplicate deposits.
Third, we use your activity data to improve sarang. We analyze which games are popular, which payment methods users prefer, and where users encounter technical problems. This analysis helps us improve our platform and add new features.
Fourth, we use your data to comply with local regulations. We maintain records of your account activity, deposits, and withdrawals to satisfy regulatory requirements in jurisdictions where we operate. We may share this information with government agencies if required by law.
Third-party processors and data sharing
We work with third-party companies to process payments and verify identity information. These companies include payment processors, banks, and identity-verification services. We share only the information necessary for them to perform their services.
Our payment processors handle transactions for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. We provide them with your transaction amount, account details, and confirmation information. They do not have access to your full identity information or account balance.
Our identity-verification partners check your government ID against official records. We provide them with your name, date of birth, and ID number. They do not have access to your payment information or account activity.
We do not sell your personal information to third parties for marketing purposes. We do not share your data with advertisers or data brokers. We share your information only with service providers who help us operate sarang, and only to the extent necessary for them to perform their services.
How long we keep your data
We retain your personal information for as long as your account is active. If you close your account, we keep your data for a minimum of five years to comply with regulatory requirements and resolve any disputes. After five years, we delete your personal information unless we are required by law to keep it longer.
We retain payment records for a minimum of seven years. This retention period allows us to process refunds, investigate disputes, and comply with tax and regulatory requirements. Payment records include transaction amounts, timestamps, and confirmation codes, but not your full payment method details.
We retain activity logs for a minimum of two years. Activity logs include information about which games you played, your bet amounts, and your account balance at specific times. We use these logs to investigate fraud, resolve disputes, and improve our platform.
Your rights regarding your data on sarang
You have the right to access your personal information. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within a reasonable timeframe, typically within 30 days.
You have the right to correct inaccurate information. If you believe any of your personal information is incorrect, contact us and we will update it. For example, if your registered name is misspelled, we can correct it in our system.
You have the right to request deletion of your data. If you close your account and request deletion, we will delete your personal information after the retention periods described above have passed. We cannot delete payment records or activity logs before the required retention period expires, as we are required by law to keep these records.
You have the right to object to certain uses of your data. If you do not want us to use your data for fraud detection or platform improvement, you can opt out. However, opting out may limit your ability to use sarang, as fraud detection is essential for account security.
Cookies and tracking on sarang
We use cookies to improve your experience on sarang. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use two types of cookies: session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.
Session cookies help us keep you logged in while you use sarang. They expire automatically when you close your browser or log out. Persistent cookies remember your preferences, such as your preferred language or theme, so you do not have to set them again on your next visit.
We do not use cookies to track you across other websites. We do not sell cookie data to third parties. You can disable cookies in your browser settings, but doing so may limit your ability to use sarang.
How we protect your data on sarang
We use industry-standard encryption to protect your personal information. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). This encryption prevents unauthorized parties from intercepting your data.
We store your personal information on secure servers with restricted access. Only authorized sarang employees can access your data, and they are required to keep it confidential. We monitor our servers for unauthorized access attempts and alert you if we detect suspicious activity on your account.
We do not store your full payment method details. For e-wallet payments via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we store only the transaction confirmation code. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we store only the last four digits of your account number and the bank's confirmation code.
Contacting us about privacy
If you have questions about our privacy practices, contact our support team. We are available during standard business hours via email or through the contact form on sarang. We will respond to your privacy questions within a reasonable timeframe, typically within 10 business days.
If you believe we have violated your privacy rights, you can file a complaint with our support team. We will investigate your complaint and respond with our findings. If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority.
Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can contact our support team during standard business hours. We are committed to resolving privacy concerns promptly and fairly.
Changes to our privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on sarang and updating the effective date. Your continued use of sarang after we post changes constitutes your acceptance of the updated policy.
We encourage you to review this privacy policy regularly to stay informed about how we protect your data. If you have questions about any changes, contact our support team.
Privacy on sarangsummary
We at sarang collect personal information to verify your account, process your payments, and comply with local regulations. We protect your data using encryption and secure servers. We do not sell your information to third parties, and we retain your data only as long as necessary.
You have the right to access, correct, and request deletion of your personal information. You can contact our support team to exercise these rights or to ask questions about our privacy practices. We are committed to protecting your privacy and operating transparently.
Our privacy practices reflect our commitment to user trust. We collect only the information we need, we use it only for legitimate purposes, and we protect it with industry-standard security measures. If you have any concerns about your privacy on sarang, contact us during standard business hours.